Shipping policy

SHIPPING AND DELIVERY POLICY
Last updated: October 15, 2026

This Shipping and Delivery Policy sets out the terms, procedures, and estimated timeframes governing the dispatch and transport of orders placed through bamboovelife.com ("the Site"), operated by Bamboove ("we", "us", or "our").

1. FULFILLMENT NETWORK AND DISPATCH
Orders are processed, packed, and dispatched via our network of verified international fulfillment centers and logistics partners. Every shipped parcel includes dedicated tracking services.
- Order Processing Time: Orders are processed and dispatched within one (1) to two (2) business days (Monday through Friday, excluding public holidays).
- Address Verification: Customers are required to ensure shipping details are accurate prior to completing checkout. Address modifications can only be applied before order processing commences. Once a parcel enters the carrier network, address redirection is not guaranteed.

2. SHIPPING RATES AND FREE SHIPPING THRESHOLDS
Shipping costs are calculated and presented during checkout based on delivery destination and total cart value.
- Australian Domestic Rates:
  * Orders under $60 AUD: Flat rate standard shipping of $7.95 AUD (or local currency equivalent).
  * Orders $60 AUD and over: Free Standard Shipping automatically applied at checkout.
- International Rates: Shipping fees for deliveries outside Australia (including New Zealand, the United States, the United Kingdom, Canada, and Europe) are dynamically calculated at checkout based on destination country and parcel weight.

3. ESTIMATED DELIVERY TIMEFRAMES
- Standard Australia Delivery: Typical transit time is six (6) to twelve (12) business days following dispatch.
- International Standard Delivery: Typical transit time ranges from six (6) to fifteen (15) business days, depending on destination country customs clearance and regional carrier infrastructure.
- Service Delays: Estimated delivery dates provided at checkout are transit benchmarks. Delivery timeframes may be subject to minor extended delays during peak shopping seasons, severe weather disruptions, remote locality routes, or mandatory postal/customs inspections.

4. ORDER TRACKING AND CARRIER UPDATES
Upon dispatch, an automated notification containing a tracking number is transmitted via email. Parcel movements can be monitored live through our designated tracking portal or regional carrier tracking systems. 
In instances where transit tracking remains unupdated for more than three (3) consecutive business days, customers may request a logistics tracer investigation by contacting support@bamboovelife.com.

5. CUSTOMS, DUTIES, AND IMPORT TAXES
All prices displayed on the Site are presented in designated local or base currencies. For shipments delivered outside Australia, any applicable import duties, taxes, VAT, or local customs clearance fees imposed by the destination country are the sole responsibility of the recipient.

6. INCORRECT ADDRESSES AND DELIVERY ISSUES
In the event a carrier tracking system registers a parcel as "Delivered" but the physical shipment is unlocated, customers should inspect secondary mailboxes or safe-drop locations prior to contacting customer support. Bamboove will initiate formal carrier inquiries to resolve lost or misdelivered parcels.

7. RETURNS AND EXCHANGES TRANSIT
Terms governing shipping obligations for change-of-mind returns and complimentary size exchanges are detailed separately in our Return and Refund Policy. Nothing in this policy restricts or limits statutory rights under applicable consumer protection frameworks, including the Australian Consumer Law (ACL).

8. CONTACT INFORMATION
For inquiries regarding order tracking, shipping statuses, or logistics support, please contact:

Bamboove Logistics Team
Email: support@bamboovelife.com