Refund policy

RETURN AND REFUND POLICY
Last updated: October 15, 2026

This Return and Refund Policy governs the conditions, procedures, and obligations regarding product returns, size exchanges, and refunds for purchases made through bamboovelife.com ("the Site"), operated by Bamboove ("we", "us", or "our").

1. ELIGIBILITY AND TIME LIMITATIONS
Customers are entitled to request a return or size exchange within thirty (30) calendar days from the date of order delivery. To qualify for a return or exchange, items must satisfy all of the following requirements:
- The product must be unworn, unwashed, and in its original, undamaged condition.
- Original product tags, seals, and packaging must remain completely intact.
- Proof of purchase (order confirmation number or official invoice receipt) must be provided.

For change-of-mind returns, the original shipping charge is non-refundable.

2. COMPLIMENTARY GLOBAL SIZE EXCHANGE
We provide one (1) complimentary size exchange per order for customers worldwide. Under this policy, Bamboove covers standard shipping costs associated with dispatching the replacement size. Requests for complimentary size exchanges must be submitted within the 30-day eligibility window prior to dispatching any items. Prefer store credit? Choose store credit instead of a refund and receive 10% extra value. Store credit is issued as a Bamboove gift card and does not expire.

3. RETURN INITIATION PROCEDURE
All returns and exchanges require prior written authorization. To initiate a request, customers must contact customer support at support@bamboovelife.com with the relevant order number and details regarding the request. 

Upon authorization, detailed instructions and the designated return address will be provided. Unauthorized returns sent without prior approval will be rejected.

4. RETURN SHIPPING OBLIGATIONS
Except in cases involving defective, damaged, or incorrect items, or where explicitly covered under our complimentary size exchange offer, customers bear sole responsibility for all return shipping fees and transport costs.

5. FAULTY, DAMAGED, OR INCORRECT GOODS
Customers are required to inspect parcels immediately upon delivery. If an item is received in a damaged, defective, or incorrect state, notice must be sent to support@bamboovelife.com upon receipt. Verified instances of defective or incorrect items will be remedied at no additional cost via immediate replacement or full refund.

6. NON-RETURNABLE ITEMS AND HYGIENE EXCLUSIONS
- Compression Wear Hygiene Mandate: Due to strict health, safety, and hygiene regulations governing personal compression garments, items that have been worn, laundered, or removed from their original sealed packaging are strictly non-returnable for change-of-mind refunds.
- Promotional and Gift Items: Clearance items marked as final sale and digital or physical gift cards are non-refundable and non-returnable.

7. REFUND PROCESSING TIMEFRAME
Upon receipt and technical inspection of returned goods at our fulfillment center, written notification regarding the approval or rejection of the refund request will be issued via email.

Approved refunds are processed automatically back to the original payment method within five (5) to ten (10) business days. Actual posting times may vary depending on the processing schedules of financial institutions and credit card issuers. If a refund is not reflected after fifteen (15) business days from approval, inquiries may be directed to support@bamboovelife.com.

8. STATUTORY CONSUMER RIGHTS
Nothing contained within this policy excludes, restricts, or modifies any statutory rights or guarantees provided under applicable consumer protection frameworks, including the Australian Consumer Law (ACL) and international consumer protection statutes.

9. CONTACT INFORMATION
For all inquiries related to cancellations, product returns, exchanges, or refund statuses, please contact:

Bamboove Customer Support
Email: support@bamboovelife.com